AI Policy
Curlew Secretarial Solutions – AI Use and Compliance Statement
At Curlew Secretarial Solutions, we recognise the significant impact of Artificial Intelligence (AI) on the virtual assistant industry, and we are committed to harnessing its potential while ensuring our use of AI aligns with regulatory requirements, including the provisions set out in the proposed EU AI Act. This Act establishes a framework for the ethical and safe deployment of AI, and we are dedicated to upholding its principles in our operations and services.
How We Use AI
We use AI tools to improve operational efficiency, enhance client support, and provide our services. These applications help automate routine processes, streamline communications, and generate informative content for newsletters, training, and administrative services. However, human oversight remains a fundamental aspect of our approach, ensuring that AI complements, rather than replaces, our personal engagement and professional expertise.
EU AI Act Compliance
To ensure our AI systems are deployed responsibly and safely, we adhere to the following principles based on the EU AI Act:
1. Risk-Based Approach:
The AI tools we use are classified as “low-risk” under the EU AI Act, meaning they are primarily utilised for automating routine tasks and optimising operational processes. We avoid deploying any AI that would fall into the “high-risk” category, such as those impacting fundamental rights, employment, or safety-critical areas, unless fully compliant with the required standards.
2. Transparency and Explanation:
In line with the EU AI Act’s transparency obligations, we ensure that our clients are clearly informed when interacting with AI-driven systems. We provide explanations of how these systems work and their potential impact, ensuring informed consent and trust in our AI applications.
3. Human Oversight:
Curlew Secretarial Solutions maintains human oversight over all AI-related activities. While AI assists in automating tasks, humans are always involved in decision-making processes, particularly when it comes to critical areas such as client management, service delivery, or any activity that could affect individuals’ rights and interests.
4. Data Protection and Privacy:
In compliance with both the EU AI Act, Data Protection Act 2018 and GDPR, we prioritise the protection of personal and sensitive data. Our AI systems are designed with data privacy at their core. Any data processed through AI tools is handled with the strictest safeguards, ensuring it is anonymised or pseudonymised wherever possible, and never used in ways that infringe upon the privacy rights of individuals.
5. Bias and Fairness:
We actively monitor and assess our AI systems to minimise any potential bias or discriminatory outcomes. Regular audits are performed to ensure that our AI systems promote fairness and do not disproportionately impact any individual or group. This commitment aligns with the EU AI Act’s focus on ensuring non-discriminatory outcomes from AI use.
6. Security and Safety:
We adhere to strict cybersecurity protocols to ensure that our AI systems are secure and resilient to any external threats. Regular assessments and updates are conducted to address vulnerabilities and maintain the integrity of our systems, in line with the safety requirements of the EU AI Act, Data Protection Act 2018 and GDPR.
Continuous Monitoring and Improvement
We are dedicated to continuous improvement and regular evaluation of our AI systems to ensure ongoing compliance with the EU AI Act, the Data Protection Act 2018, GDPR and other applicable regulations. Any updates to the Act or relevant legislation will be promptly integrated into our AI governance strategy. Feedback from our clients is also a critical component of this process, helping us refine our use of AI in ways that benefit both Curlew Secretarial Solutions and the wider virtual assistance community.
Commitment to Responsible AI Use
Curlew Secretarial Solutions is committed to ensuring that AI serves as a responsible and beneficial tool within our organisation. By complying with the principles of the EU AI Act, Data Protection Act 2018 and GDPR, we aim to foster trust and confidence in the ethical use of AI, prioritising the rights, privacy, and safety of our clients.
If you have any questions or concerns about our use of AI or our compliance with the EU AI Act, Data Protection Act 2018 or GDPR, please feel free to contact us.
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This statement reflects a commitment to ethical AI usage that aligns with the EU AI Act’s risk-based framework, focusing on transparency, privacy, and human oversight to ensure responsible AI integration at Curlew Secretarial Solutions.